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FAUNRIX FAQ'S
What is FAUNRIX's mission?

Our mission is to create premium wild-inspired apparel that promotes animal conservation and protects wild nature life. Through original, hand-drawn anatomical designs, we celebrate the beauty of wild animals while raising awareness about preserving our oceans and natural wild world.

FAUNRIX is built for nature lovers, wildlife biologists, and the curious at heart. Each piece—from ultra-soft tees to hoodies, sweatshirts—features stunning animal anatomy art, blending education with style. Wear your passion for the animal kingdom and adventure.
How does FAUNRIX support wild-life conservation?

We partner with trusted environmental organizations to protect wild nature. For every $60 order, we fund the removal of 2 pound of wild-bound plastic — helping reduce pollution and safeguard nature ecosystems. Our contributions support cleanup projects that stop plastic before it reaches the wild, preserving wildlife and their natural habitats.
What materials are used in your products?

We use sustainable, eco-friendly materials in our products whenever possible. Our apparel is made from 100% ring-spun cotton, recycled polyester, and other environmentally conscious fabrics to minimize our ecological footprint.
How do I choose the right size and where can I find the size chart?

Our products are manufactured both locally and globally. We carefully select our manufacturingSimply choose your size in US / UK / EU sizing and we’ll select the best fit for you! We’ve gone through countless tests and reviews to match our product sizes to your correct size, so you can rest assured that the correct size will be selected for you.

To find the perfect fit, please refer to our size chart available on each product page, under the product price. The size chart provides measurements for each size to help you select the one that best suits you. If you are between sizes or need further assistance, feel free to contact our customer service team for personalized advice. We recommend checking the size chart carefully before making a purchase to ensure a comfortable and flattering fit. partners to ensure our products are high quality and a fair value.

Where do you ship ?

we offer international shipping to most countries. Shipping costs and delivery times may vary depending on the destination. Please check our shipping policy for more details.
Can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.

Track your package here: 
Can I return the order?

Yes, we provide a 100% risk free purchase experience. Your product can be returned and refunded as long as it remains in good condition and your return is timely. Please check our full refund policies at  return policy
Can I exchange the product?

If a product is faulty or doesn’t fit, exchange is possible with our 90 day money back guarantee. View our full return policy here.

If you received a faulty product, please email a photo of the product to faunrix.global@gmail.com for our support team to review.
How can I contact customer service ?

You can reach our customer service team by emailing faunrix.global@gmail.com  or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.
What is delivery time?

After placing an order, please allow 1 - 2 business days for us to dispatch it. Shipping generally takes anywhere between 2 to 5 business days for US orders and 5 to 15 business days for international orders.
I didn’t receive order confirmation; why?

We send an order confirmation email immediately after all purchases. If you haven’t received an email within 10 minutes, check your spam folder. If you don’t find the confirmation there, please contact us via contact form and we’ll help you figure things out!
How can I cancel my order?

We aim to ship your order within the next business day of a purchase, so cancellation is possible only within 24 hours from order. If your order has already been shipped, it can’t be canceled, but it can be returned after delivery according to our refund policy.
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